When a bay, radar, display or other component is not functioning as expected, identifying the type of issue can help to speed up troubleshooting and resolution.
This guide will help you to determine whether the problem is related to power. Network, connectivity, or hardware.
Power-related issues
Power related issues typically cause devices to become completely unavailable.
Common Symptoms:
- Radar appears offline
- Screen is black or powered off
- Multiple devices in the same area stop working simultaneously
Things to check:
- Verify that the device has power
- Check for tripped breakers or blown fuses
- Ensure all power cables are securely connected
- Confirm that nearby devices are receiving power
Possible cause:
- If the device shows no signs of life, the issue is commonly power-related.
Network-related issues
Network issues occur when devices have power but cannot communicate with the system.
Common Symptoms:
- Display remain operational but do not update
- Reservations do not appear
- Data is not being transmitted
Things to check:
- Verify ethernet cables are connected
- Check network
Hardware-Related Issues
Hardware issues occur when a specific device is malfunctioning despite having power and network connectivity.
Common Symptoms:
- Radar is online but not detecting shots.
- One screen behaves differently from others.
- A single bay experiences recurring issues.
- Errors persist after power cycling.
Things to Check
- Compare the affected bay with a working bay.
- Check for visible damage.
- Verify all cables are securely connected.
- Restart the affected device if appropriate.
Possible cause
- If power and network connectivity appear normal but the issue persists, hardware may be the cause.