Your emergency contact is the person we'll reach out to first when an urgent technical issue affects your Trackman installation. Things like radar outages, network problems, or anything that disrupts your range operation outside of normal back-and-forth support tickets. Having this information filled in means our support team can get straight to the right person at your facility.
Who Should Be the Emergency Contact?
You should pick someone who is:
- Reachable outside regular hours, including evenings and weekends if your range operates then.
- Empowered to make decisions about your Trackman installation (e.g., authorizing a site visit, approving a reboot, granting remote access).
- Familiar with the setup at your facility, or able to quickly get someone on-site who is.
How to Add or Update an Emergency Contact
- Log in to your Trackman Portal.
- Navigate to Facility Management → Facility Overview.
- Under Emergency Contact Information, fill in the email address and phone number.
- Click "Save Changes".
Remember to keep this information up to date. If your emergency contact changes roles or leaves the facility, please update the portal as soon as possible.