- Use the Create A Case
- On the Trackman Range Help Center you have the option to Create A Case. This can be found in the header at the top right corner of the Help Center or at the bottom of this article.
- Using this function you can submit a Support Ticket in an effective manner which prompts you with categories for your respective issue.
- Here you can also write a detailed description of your issue, as well as including any useful screenshots, photos, videos or log files.
- It may be worth adding this as a bookmarked tab in your browser for ease of access.
- Detailed Description of the Issue
- Provide as much detail as possible. Including any details such as:
- Range device that has the issue e.g. Screen, mobile phone type, server etc.
- Were there any external factors that could have impacted such as power cut, internet outage?
- What is the exact error message (if any)?
- What steps have been tried to resolve the issue already (if any)?
- What is the actual behaviour?
- Provide as much detail as possible. Including any details such as:
- Relevant Trackman Information
- The more information you provide, the faster we can diagnose the problem. Include as many details as possible such as:Trackman Range Screen serial number:
- Screenshots, Photos or Videos:
- Send in log files from the personal device or screen:
- One Issue per Ticket
- Please submit individual tickets for different issues. This prevents confusion and ensures each problem gets the attention it deserves.
Product Categories
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Toggle navigation menu
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