Screens | How To Collect & Send Logs From A Range Screen

  • Updated

If you experience an issue on your Range Screen, we recommend collecting and sharing log files from the Range Screen so our Support team can have access to as much information as possible to help resolve the issue. 

By following the steps below you can share these log files with the team.

  1. If possible, start your Range Screen and enter the Activity Selection page shown below

    Collect Range Screen Logs 1.png
     
  2. Quickly click 3 times on the Trackman logo in the bottom center of the screen 

    Collect Range Screen Logs 2.png
     
  3. A box will aim as shown below 

    Collect Range Screen Logs 3.png
     
  4. Here we ask that you include the following details; The name of your facility, the bay number and a short description of your issue

    Collect Range Screen Logs 4.png
     
  5. You can then hit send and will receive the following message

    Collect Range Screen Logs 5.png
     
  6. Now you can click OK and continue with the suggested details in: How To Submit A Support Ticket.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Didn't find what you were looking for?

Search