- Use the Create A Case
- On the Trackman Range Help Center you have the option to Create A Case. This can be found in the header at the top right corner of the Help Center.
- Using this function you can submit a Support Ticket in an effective manner which prompts you with categories for your respective issue.
- Here you can also write a detailed description of your issue, as well as including any useful screenshots, photos, videos or log files.
- Description of the Issue
- Bay number(s)
- Data and timestamp the issue occured
- Scope of the problem: one bay, multiple bays, an entire range
- Attachments
- Relevant photos of affected radar, screen, network equipment, power connections and error messages
- Video of the behavior
- Log files from the personal device or screen: How To Collect & Send Logs From A Range Screen
- Actions taken
- Please let us know what has already been performed, e.g. power cycled the radar, restarted the screen, checked network cables etc.
- Contact information
- Lastly please state:
- Your name
- Facility name
- Facility email and phone number.
- Lastly please state:
Product Categories
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